Give every field technician instant access to your best expertise.
Omniscient lets a field technician put an expert in their eyes. They wear smart glasses, keep both hands on the equipment, and call an expert who sees their exact point of view — talking them through the work in real time, step by step.
Faster troubleshooting · Fewer mistakes · Less downtime
The problem
Every organization has a handful of "guru" technicians — but they can't be everywhere. When someone in the field gets stuck, the routine wastes time and invites miscommunication.
The sentence that wastes the most time is always the same: "Can you send me a picture of what you're looking at?" Omniscient deletes that from the job — the expert already sees it.
The wrong-board moment
Visual context prevents an expensive mistake.
Without Omniscient
Specialist: "Reseat the controller board."
Technician: "I think this is it."
✗ Pulls the similar-looking power interface.
With Omniscient
Specialist: "Stop — that's the power interface. The controller is two slots to your left, below the orange tab."
✓ Damage prevented and the repair stays on track.
One platform, two sides
A single platform connecting two roles — each with an experience built for what they do. The expert stays at their desk and guides the work through the technician's own eyes.
The technician — hands-free in the field
- Keep both hands on the equipment the entire time.
- Talk naturally, two-way, with the expert.
- Get clear spoken guidance as they work, without stopping.
- Stay focused on the task while the expert watches their point of view.
The expert — the Omniscient dashboard
- See the technician's live first-person view.
- Talk them through it in real time, correcting mistakes before they happen.
- Guide them step by step over live voice as the work unfolds.
- Support more than one technician from a single seat.
What makes it different
Hands-free operation
The technician never stops working to communicate.
True first-person view
The expert sees exactly what the technician sees — not a described version.
Real-time correction
Errors are caught in the moment, not discovered later.
Real-time voice guidance
The expert talks the technician through each step as the work happens.
No industrial headset
Runs on lightweight, affordable consumer smart glasses.
Uses your own experts
Help comes from inside the company — no outsourcing of hard-won knowledge.
Who it's for
Anywhere a small number of experts must support a large, distributed workforce.
Omniscient multiplies your expertise.
Companies don't buy smart glasses or video streams. They buy the ability for one expert to support many technicians — reducing downtime, preventing mistakes, and avoiding unnecessary travel.